On the Job @SouthwestAir, Words Matter

I've spoken a great deal on changing the style and depth of communication within the workers' compensation industry. Better communication will yield better results for the employers and injured workers that we serve. We had a terrific example this week, showing what we say and how we say it – even by accident – can…

I Would Have Sent a Stern Letter

We discuss many types of jobs and injuries in this blog. Rarely though, do we find a job related injury to be intentional in nature while based in pure, raw emotion. This is the reality of today’s topic du jour. There is no easy way to say it, so here goes. A self mutilating performance…

Anal Probing in the Gland of Enchantment

New Mexico, the Land of Enchantment, certainly generates more than its fair share of odd stories given its relatively light population base, and for some reason the oddest ones occur near my scheduled trips to the state. I was there a couple weeks ago and will be returning again immediately following the national workers' comp…

Assault with a Dead Weapon

In what has to go down in the annals of bar brawling as the “Worst Bar Fight Ever”, a potential tragedy was avoided last week when a man who had been slapped for inappropriately touching another man's chest had his revenge seeking chainsaw stall before he could do anyone harm. And to round out the…

Disproving Workers Comp Fraud by Dying

Fraud is something that is discussed a great deal in our industry. Indeed, it is a matter of great concern, and at times is not pursued as aggressively as we might wish. Still, we occasionally come across a story that should serve as a lesson to us all; that allegations of fraud are simply that,…

Oh Boise, Was I Wrong About Entitlement Numbers

Last week I gave a presentation at the Idaho Industrial Commission Annual Workers' Compensation Seminar called “Breaking the Cycle of Entitlement: How Do We Get Better?” In that presentation I discussed the rapidly expanding growth of SSDI, and how workers' comp can reduce the number of people we feed into that particular system. I also,…