WCRI and the Path Home

Well, the 2016 WCRI Annual Conference is behind us, and as I wait for my flight home to the Sunshine State it is time to let the massive amount of data provided coalesce and cogitate within the deep dank recesses of my mind. Most of that info will likely be lost in there for the…

Using Social Media to Make a Good Experience Better

The fact that social media has cemented its influence within our society is evidenced in many ways, but none more so than in the realm of corporate public relations and customer service. Stories abound concerning angry consumers taking to Twitter or Facebook to vent their frustrations from a particularly poor consumer experience. Savvy companies have…

My Apologies to the Women of Workers' Comp

Really, it was nothing I said. At least not this time. I really needed to title this post “My Apologies to the Alliance of Women in Workers' Compensation”, but it seemed a bit too long for the purpose. But I extend my regrets all the same. I am supposed to be flying to Boston today…

A Message to My Fellow Workers' Comp Bloggers

Greetings, fellow bloggers. I do not know if you are aware of it or not, but my company earlier this week launched a “Best Blogs” competition to recognize those of you in the workers' compensation community who provide top quality, cutting edge, informative content. Or to at least find those of you who can spell…

Friends With Zenefits

I must admit, sometimes it feels as though the world is upside down. Imagine if you were a person waking today from a 20-year long coma. The Twin Towers are gone. Bill Cosby is an accused rapist. Bruce Jenner is woman of the year. The country is polarized, the middle east is consumed in conflict,…