Comments on: As Technology Advances, Don’t Let Your Customers Become Invisible https://www.bobscluttereddesk.com/2025/08/25/as-technology-advances-dont-let-your-customers-become-invisible/ Because Everyone Has The Right To Bob's Opinion Mon, 25 Aug 2025 17:17:39 +0000 hourly 1 https://wordpress.org/?v=6.9 By: Les Shute https://www.bobscluttereddesk.com/2025/08/25/as-technology-advances-dont-let-your-customers-become-invisible/#comment-2046 Mon, 25 Aug 2025 17:17:39 +0000 https://www.bobscluttereddesk.com/?p=1964#comment-2046 Technology is a double-edged sword that must be handed with care (something akin to common sense and/or wisdom). - P.S. > If you go to Burger King - - Every interaction will end with a human saying to you: "You Rule!" - - Just something to keep in mind the next time you crave some junk food - and a 'dynastic' affirmation! Ha!]]> Great article, Bob! I hear you! And it’s not just about the poor experience of feeling like an invisible customer… how SLIGHTLY irritating is it to be asked to enter a tip into the kiosk when making a payment in those human-less situations?! 😉 Technology is a double-edged sword that must be handed with care (something akin to common sense and/or wisdom). – P.S. > If you go to Burger King – – Every interaction will end with a human saying to you: “You Rule!” – – Just something to keep in mind the next time you crave some junk food – and a ‘dynastic’ affirmation! Ha!

]]> By: Jim Gallen https://www.bobscluttereddesk.com/2025/08/25/as-technology-advances-dont-let-your-customers-become-invisible/#comment-2045 Mon, 25 Aug 2025 14:25:10 +0000 https://www.bobscluttereddesk.com/?p=1964#comment-2045 Bob,

Well said!

When United Airlines is canceling flight after flight and you are panicking about reaching your destination, your can count on a compassionate “Scan the QR code” from the “customer service representative .”

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