I have said it numerous times, both in my blog and at many speaking engagements around the country. People outside of workers' compensation, the employers and employees we serve, have no understanding of who we are, what we do, or how we do it. Workers' comp is a mystery to those outside the system; a…
SAIF is Looking for a New CEO
Well, the rumors are true. Oregon Insurer SAIF has made it official. They are looking for a new president & CEO. They posted the position almost a year from when the last one started the job. I hope they can have one hired by the anniversary of his departure. That is just three short months…
Lovin' When Super Bowl Marketing Hits Home
If you watched the Super Bowl, you likely saw the ads. There were two of them; the first a rather vague reference to a “new way to pay” coming to a McDonalds Restaurant near you. It showed happy, laughing, dancing and prancing people all ostensibly having the time of their life ordering a Big Mac…
No Workers' Comp When Your Cups Runneth Over
Business Insurance is reporting that an Australian woman has been denied a claim she says is related to an injury she suffered on the job. She claimed a work injury caused her to gain weight and as a result she is in need of breast reduction surgery to alleviate the pain she is experiencing. The…
Ft. Worth Police Shooting Highlights Communication and Perception Challenges in Workers' Comp
Timely response and clear communications are critical elements for handling workers’ compensation claims. However, when it comes to gathering information and managing a claim properly, “timing” might be just as important as “timely”. A story out of Ft. Worth, TX this morning highlights the fact that proper communication and timing should be part of a…